FAQ
What is the standard membership rate?
$25.99 every two weeks.
Can I bring or use a tripod?
No. Tripods or similar equipment that occupy floor space are not permitted in the facility.
Am I allowed to film in the gym?
Possibly, with restrictions.
For clarity, filming and photography are treated the same.
Tripods, lighting setups, or any equipment that occupies floor space or disrupts other members are strictly prohibited.
If another member expresses discomfort or does not wish to appear in your content, you must stop filming and delete any footage involving them.
Ontario privacy laws prohibit filming individuals without consent.
While many gyms prohibit filming altogether, REBELfit allows limited filming as a courtesy. These guidelines may change without notice to ensure member comfort and privacy.
Is someone always on staff?
No. Staff are on-site from 11 AM to 7 PM daily for cleaning and general oversight. Outside of these hours, doors are locked, but members can access the gym 24/7 using their key card.
Can the gym be rented out for commercial or exclusive filming?
Not at this time.
If I cancel or REBELfit cancels my membership, do I need to pay the signup fee again?
Yes, all new memberships require the signup fee, even if you've been a member previously.
How do I update my credit card information?
You can update your card here.
Is personal training included?
No. Personal training is offered separately by certified professionals and must be paid for.
How do I cancel my membership?
All cancellations must be made in person at least 14 days before your next billing date. We do not accept cancellations via email, text, or social media.
What happens if my account is suspended for non-payment?
You have 60 days to bring your account current before it is permanently cancelled.
Do you offer a free trial?
Yes, we offer a one-day free trial.
Can I freeze my membership?
No. If you won’t be using your membership, you may cancel at any time.
Do you offer day or guest passes?
Yes, day passes are available.
Can I tour the facility before signing up?
Absolutely! Visit us Monday–Friday between 11 AM and 7 PM. If that doesn’t work, reach out and we’ll do our best to accommodate you.
Do I really have to re-rack weights and return benches?
Yes. All equipment must be returned to its original location after use. Repeated failure to do so will result in membership cancellation after two verbal warnings.
Do you have bumper plates and drop platforms?
Yes, we have both at our new location.
What payment methods are accepted?
Credit or debit card on file only. We do not accept cash, e-transfers, or other methods.
Can I cancel my membership at any time?
Yes, but there are no refunds. Cancellation only prevents future billing.
Is the gym open 24 hours?
Yes, 24/7 access including weekends and holidays.
Do you have showers or changing rooms?
Yes, we provide both.
Can a non-member wait while I work out?
No. Only members may be in the facility. Bringing in non-members may result in immediate membership cancellation.
Can I let someone in if they forgot their keycard?
No. Everyone must scan in individually. Allowing unauthorized entry will result in immediate membership cancellation.
Are there cancellation fees?
No. You may cancel at any time with no additional fee.
Do you offer joint or family memberships?
No. Each member must have their own membership.
What is the minimum age requirement?
Members must be at least 17 years old. No exceptions.
Can I sign up my child under 15?
No. We do not allow minors under 17 to join or enter the facility, even with waivers.
I called but no one answered.
Please leave a voicemail or email us at info@rebelfit247.com.
I came by during staff hours, but no one answered the door.
We may have been on a break or running errands. Please book an appointment if you're visiting outside staffed hours.
Are animals allowed in the gym?
No, animals are not permitted in the facility.
Are children allowed in the gym?
No. For safety and insurance reasons, children are not permitted inside.
Can my child wait in the facility while I work out?
No. This is a safety and liability concern and will result in cancellation of your membership.
Is childcare provided?
No, we do not offer childcare services.
How large is the facility?
Over 10,000 sq. ft.
Do you offer fitness classes?
Yes. Classes are coming soon—stay tuned!
Can I use chalk?
No. Due to the facility design and color scheme, chalk use is not permitted. Memberships may be cancelled for violations.
When can I pick up my keycard?
Please book an appointment to pick up your keycard.
Is there music in the gym?
Yes, we play upbeat, energetic music throughout the facility.
Can I play my own music out loud?
No. If you prefer different music, please use headphones.
I lost my keycard—how much is a replacement?
Replacement cards cost $20.
Do you have a sauna?
Not yet, but we plan to add one in Phase 3 of our expansion.
Can I bring food into the facility?
No. To maintain cleanliness and comfort, food is not allowed.
I forgot to cancel and was billed—can I get a refund?
No. As per the agreement signed at registration, all membership dues are non-refundable. It is your responsibility to manage your billing cycle.
Do you have a water fountain?
Yes, we have one.
Do you have TVs?
Yes, there are TVs in the facility.